Legal - Refund Policy
Effective date: May 1, 2025
Overview
Application Evolution LLC provides custom software development and technology consulting services. Because our work is bespoke and delivered incrementally, our refund policy reflects the nature of professional services engagements.
Project deposits
Project deposits are non-refundable once work has commenced. Deposits secure our team's time and cover initial planning, discovery, and architecture work. If you cancel a project before work begins, we will refund the deposit in full within 5 business days.
Milestone payments
Payments tied to completed milestones are non-refundable. Each milestone payment is made upon your approval of the corresponding deliverable. Approval constitutes acceptance of that deliverable.
Cancellation mid-project
If you cancel a project after work has begun, you are responsible for payment of all work completed through the cancellation date. Application Evolution will provide an itemized accounting of work performed and any applicable refund will be issued within 10 business days.
Defects and rework
If delivered work does not conform to the agreed specifications, Application Evolution will correct the deficiency at no additional charge, provided:
- The deficiency is reported within 30 days of delivery.
- The issue is reproducible and documented with sufficient detail.
- The specification was clearly defined in the original statement of work.
Rework requests arising from changed requirements or new specifications are not covered under this policy and will be scoped and priced separately.
How to request a refund
To request a refund or raise a billing dispute, contact us at info@applicationevolution.com with your project name and a description of your concern. We will respond within 2 business days.
Stripe payment disputes
If you believe a charge was made in error, please contact us before initiating a chargeback with your card issuer. We are committed to resolving billing issues promptly and directly.